Sink & Spout Celebrates National Recognition as Showroom of the Year

What a way to celebrate the first anniversary of our Sink & Spout showrooms! Just one year after The Granite Group rebranded its 15 New England showrooms (changing their name from The Ultimate Bath Store, their moniker since 1986, to Sink & Spout) we received word that The Wholesaler magazine had chosen Sink & Spout as its Showroom of the Year. The magazine is the national voice of PHCC, representing the plumbing, heating and cooling contractors across the country and each year it sets out to highlight showroom excellence by showcasing an industry standout: a showroom that elevates the customer experience while displaying the elegance of products designed for purpose and style. Editor Ruth Mitchell did a deep dive into Sink & Spout, commenting that “This New England showroom is a pillar of excellence in customer service and standards.

Impressed with Sink & Spout’s newly remodeled 5,600-square-foot Lowell, Massachusetts showroom, the magazine used this location to enumerate all that Sink & Spout is now offering homeowners, architects, designers and contractors in 16 locations across the region. Shortly after the award was announced, Sink & Spout opened its 16th location in Portsmouth, using much of the same philosophy that inspired the spotlight on Lowell. 

Not Just a Pretty Face

In addition to the beauty of the showrooms, The Wholesaler focused on Sink & Spout’s dedication to a philosophy that inspires stellar customer service, including:

- Curating the best bath, kitchen and lighting brands paired with the company's quoting transparency, which fosters trust.

- A customer service mentorship program that pairs seasoned Sink & Spout associates with new team members to create a continuous learning environment and collaboration among showroom teams.

- Superior communication with brand partners to assure that the showroom teams have the most current information on products and delivery.

- A customer-centric philosophy that focuses on the art of listening, which puts the customer at ease and helping them through the often-confusing process of selecting just the right products for their home. 

The Industry Agrees

Beyond what The Wholesaler learned during their visit to Sink & Spout, they also reached out to industry leaders to corroborate their Showroom of the Year choice. Here are excerpts from some of those comments…

According to Craig McEvoy, Boston branch manager for Kohler Co., “The Granite Group’s Sink & Spout Lowell, Mass., showroom has become a destination showroom for consumers, designers and home builders. This is one of the largest Kohler Premier Showrooms in New England…the terrific staff and service complements the great showroom displays.” 

Bain Ultra CEO Elaine Drolet offered, “From the corporate team to the sales associates, everyone that came across our path were passionate, knowledgeable and dedicated, but more importantly, exceptional human beings. We are honored to be part of their incomparable success journey and celebrate with joy their well-deserved recognition.”

We thank PHCP PROS and The Wholesaler for this wonderful honor.

Read the entire Wholesaler article here.

To Learn more, contact your local Sink & Spout team.